Project Clothing in accordance with the ACCC refund policy holds the rights to refuse refunds based on the consumer changing there minds on a purchase. Project Clothing will take into consideration every refund request individually in which will provide a amicable solution.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
RETURNS & EXCHANGES
Visit our shop at 2A/36 New Street, Ringwood. Monday to Friday 9 - 5pm
OR
Post the item in a secure package at your own expense and fill in the Returns Forms above please.
Please Provide the following:
- Order Number
- Reason for returning
- Your contact details
- You must return your item within 14 days of receiving goods in the following condition:
- You have yet to wear or wash your gear
- That any tags are still attached
- That the hygienic liner is still within any swimwear or underwear
Items that cannot be returned:
- Sale Items
- Drink Bottles
- Headwear
- Swimwear
PROJECT clothing does not take responsibility for any returned items that do not reach us.
Once we have received the returned products, exchanges / refunds will be processed within standard time frames.