30 Day Return’s Policy & Guidelines
In accordance with the ACCC refund policy, you can return your purchase for a size exchange or refund under this Returns Policy if:
- The product is returned within 30 days of purchase.
- The item is in original condition, unworn and with the tags attached (and not an Excluded Product)
- You supply the order number or confirmation as proof of purchase.
- We are not responsible for the return shipping costs of the items.
- Please make sure that this returns form and a postage bag is enclosed with your goods - no form may result in your return not being processed.
Excluded Products
- Drink Bottles
- Headwear
- Swimwear
- Sale items
- Custom club team uniforms (exceptions are Athletics Victoria Athletics Tasmania)
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Local Returns & Exchange
Return for an instant product exchange or refund free of charge.
WAREHOUSE OPEN
Monday: 9am – 4pm
Wednesday: 9am – 4pm
Thursday: 9am – 4pm
Factory 7, 7-9 Oban Road, Ringwood, VIC Phone: 03 8652 5444
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Returns via Post
- Fill and print out the form (also found on our website footer under: Customer Service)
- Include a paid postage satchel for your exchange.
- Post your parcel to: PO BOX 140, WARRANDYTE, VIC 3113
- Your return/exchange will be processed within 5 business days of receipt.
- When your return is processed, we will send you an email to confirm that your refund has been processed.
PLEASE NOTE:
- Product is returned within 30 days of purchase.
- The item is in original condition, unworn and with the tags attached (and not an Excluded Product)
- We are not responsible for the return shipping costs of the items.
- Please make sure that this returns form and a postage bag is enclosed with your goods - no form or postage bag may result in your return not being processed.
Click HERE to fill in our "Returns Form" |
Project Clothing in accordance with the ACCC refund policy holds the rights to refuse refunds based on the consumer changing there minds on a purchase. Project Clothing will take into consideration every refund request individually in which will provide a amicable solution. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund |