How do I return or exchange my item?
If you have ordered the wrong size or the item doesn’t fit as expected, we may offer an exchange for a different size, subject to the following conditions:
- The request is made within 14 days of delivery.
- The item is unworn, unused and in its original condition, with all original tags and packaging attached.
- The item has not been washed, altered, damaged or otherwise used.
- Exchanges are subject to availability.
- For change of mind or incorrect-size purchases, we are happy to offer an exchange where the return conditions are met. Refunds are not available for these requests.
- The following items cannot be exchanged or refunded: Sale items, drink bottles, headwear, swimwear and custom-made team uniforms
To help ensure you order the correct size, please contact us before placing your order if you are unsure about sizing.
How to request a return or exchange
Before sending anything back, please email hello@projectclothing.com.au with the following details:
- Customer name
- Order number
- Item(s) you would like to return
- Reason for the return
Please wait for confirmation from our team before returning your item.
Project Clothing in accordance with the ACCC refund policy holds the rights to refuse refunds based on the consumer changing their mind on a purchase.
https://www.accc.gov.au/