How do I return or exchange my item?
In accordance with the ACCC refund policy, you can return your purchase for a size exchange or refund under this Returns Policy if all conditions are met listed.
RETURNS VIA POST
- Returned within 30 days of purchase.
- Item must be in original condition unworn with tags (see excluded products).
- Fill out our "Returns Form"
- Include a paid postage satchel for your exchange.
- We are not responsible for the shipping costs of exchange items.
- No form or postage bag may result in your exchange not being processed.
- Excluded Products: Sale items, drink bottles, headwear, swimwear & custom-made team uniforms.
- POSTAGE ADDRESS: PO BOX 140, WARRANDYTE, VIC 3113
PLEASE NOTE: From October 4th 2024 our “Local Pick Up” will change to a postage service.
Returns & Exchanges will also be managed through our postage service.
Our regular & prompt deliveries & customer service will remain the same
CLICK HERE TO FILL IN OUR "RETURNS FORM" |
Project Clothing in accordance with the ACCC refund policy holds the rights to refuse refunds based on the consumer changing there minds on a purchase.
Project Clothing will take into consideration every refund request individually in which will provide a amicable solution.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund